Nyundoo Shipping Policy

Effective Date: 05/05/2025

Website: www.nyundoo.com
Email: [email protected]
Phone: +254-710-724-880

1. General Information

At Nyundoo, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver products purchased from our website.
By placing an order, you agree to the terms below.

2. Delivery Locations

We currently offer delivery to:

  • All counties within Kenya
  • Select international destinations (please contact us for availability)

If your location is not listed during checkout, email [email protected] for assistance.

3. Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
  • Orders placed after 3:00 PM or on weekends/public holidays will be processed on the next working day.

You will receive an email confirmation once your order has been dispatched.

4. Delivery Timeframes

Location Estimated Delivery Time
Nairobi & Surrounding 1–2 business days
Other Kenyan Towns 2–4 business days
Remote/Rural Areas 3–6 business days
International Orders 7–15 business days (varies by country)

Note: These timeframes are estimates. Delays may occur due to courier issues, weather, public holidays, or customs inspections (for international shipments).

5. Delivery Methods

We use trusted courier partners such as:

  • G4S
  • Fargo Courier
  • Wells Fargo
  • DHL (for international deliveries)

Orders may be delivered to your doorstep, office, or nearest courier collection point, depending on your location and courier coverage.

6. Shipping Fees

Shipping fees are calculated based on:

  • Delivery location
  • Order weight/volume
  • Courier service level (standard or express)

Fees are shown during checkout before you complete your purchase.

7. Order Tracking

Once your order has been dispatched, we will send a tracking number (where available) via SMS or email. You may use it to track the progress of your shipment directly on the courier's website.

8. Missed or Delayed Deliveries

If delivery fails due to incorrect address details or unavailability, the courier will usually attempt redelivery or contact you. Nyundoo is not responsible for:

  • Delays due to incomplete or incorrect delivery information
  • Additional charges for redelivery in such cases

9. International Shipping

  • You are responsible for any customs duties, VAT, or import taxes applicable in your country.
  • We will provide all necessary shipping and invoice documents.
  • International delivery times vary depending on location and customs clearance procedures.

10. Damaged or Lost Packages

If your package is damaged or lost in transit:

  • Notify us within 48 hours of delivery (or expected delivery).
  • Send an email to [email protected] with your order number and clear photos (for damaged goods).
  • We will liaise with the courier to investigate and either resend or refund the affected items, based on the outcome.

11. Change of Delivery Address

If you need to change your delivery address, please contact us before the order is dispatched. Once shipped, changes may not be possible or may incur additional charges.

12. Questions & Support

For questions about your shipment or delivery status, contact:

Nyundoo Customer Support
📧 Email: [email protected]
📞 Phone: +254-710-724-880
Working Hours: Monday–Friday, 9:00 AM to 5:00 PM