Privacy Policy

Effective Date: 05/05/2025

Nyundoo values your privacy and is committed to handling your personal information in accordance with the Data Protection Act, 2019 (Kenya) and any other applicable laws. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website and services.

By using our website or submitting personal data to us, you agree to the practices described in this policy.

1. Data We Collect

  • Personal Information: Name, contact details (email, phone number), delivery address, and payment information.
  • User Activity Data: Pages viewed, time spent on our site, traffic patterns, IP address, browser type, and operating system.
  • Voluntary Submissions: Information you provide via forms, feedback, surveys, or customer support.

This data helps us fulfill orders, communicate with you, personalize your experience, and improve our services.

2. Legal Basis for Processing

Under Kenya's Data Protection Act, we process your personal data lawfully, fairly, and transparently. We collect and use your information based on:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, such as business operations and customer support

3. Use of Cookies and Tracking

We use cookies and tracking tools like Google Analytics to understand user behavior and improve our website.

Cookies collect anonymous data such as:

  • Device information
  • Browsing habits
  • Referring websites

You may disable cookies through your browser settings, although this may affect site functionality.

4. Third-Party Services and Sharing

We may share your personal data with:

  • Payment processors and delivery partners
  • Customer support providers
  • Analytics and marketing platforms

Nyundoo does not sell or rent your personal data to any third parties. All third parties we engage are contractually obligated to handle your data securely and in accordance with Kenyan law.

5. Cross-Border Data Transfers

If your data is transferred outside Kenya, we ensure that the destination country offers adequate data protection safeguards or obtain your consent as required under the Data Protection Act.

6. Email and SMS Communication

We may use your contact information to send you marketing emails, promotions, or transactional updates.

  • You can opt out anytime using the “unsubscribe” link in our emails or by contacting us directly at [email protected].
  • For SMS, you may opt out by replying “STOP” or using the opt-out mechanism provided.

We will not send unsolicited messages or share your contact details with advertisers without your consent.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. This includes:

  • SSL encryption for online transactions
  • Restricted access to personal information
  • Secure data storage and handling procedures

Note: Email communication is not fully secure. Avoid sending sensitive information via email where possible.

8. Your Rights Under Kenyan Law

You have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Withdraw consent at any time
  • Object to processing for direct marketing
  • Request deletion of your data (“right to be forgotten”)
  • Lodge a complaint with the Data Commissioner

To exercise any of these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and we will notify you of significant updates via email or site notification.

You are encouraged to review this page periodically to stay informed about how we manage your data.

Contact Us

If you have any questions or requests about this Privacy Policy or your personal data, you can reach us at:

Nyundoo Data Protection Officer
Email: [email protected]
Phone: +254-710-724-880
Website: www.nyundoo.com